🌐 भू–जन शिकायत पोर्टल (Bhu-Jan Shikayat Portal) क्या है?
(बिहार सरकार द्वारा भूमि विवादों व शिकायतों के समाधान हेतु ऑनलाइन सुविधा)
भू-जन शिकायत पोर्टल बिहार सरकार का एक डिजिटल प्लेटफॉर्म है, जहां नागरिक भूमि से संबंधित समस्याओं की ऑनलाइन शिकायत दर्ज कर सकते हैं, जैसे:
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अवैध कब्जा
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गलत नामांतरण
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म्युटेशन लंबित
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वंशावली विवाद
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नक्शा / सीमांकन त्रुटि
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गलत खतियान / रकबा
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दाखिल-खारिज में धोखाधड़ी
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रिकॉर्ड अपडेट न होना आदि
🔗 पोर्टल लिंक:
👉 https://biharbhumi.bihar.gov.in/BiharBhumi/
📋 किन शिकायतों के लिए इस्तेमाल करें?
| श्रेणी | उदाहरण |
|---|---|
| ✅ भूमि पर अवैध कब्ज़ा | जबरन या फर्जी तरीके से जमीन हथियाना |
| ✅ रिकॉर्ड अद्यतन नहीं होना | दाखिल-खारिज, म्युटेशन लंबित |
| ✅ खतियान या नक्शे में गलती | नाम या रकबा गलत दर्ज होना |
| ✅ विरोध / आपत्ति / वंशावली विवाद | सहमति न होने पर |
| ✅ अधिकारियों की लापरवाही | सीमांकन नहीं करना, सुनवाई न करना |
🧾 ऑनलाइन शिकायत कैसे दर्ज करें?
📍 स्टेप–बाय–स्टेप प्रक्रिया:
-
पोर्टल खोलें:
👉 https://biharbhumi.bihar.gov.in/BiharBhumi/ -
"शिकायत दर्ज करें" (Register Grievance) विकल्प पर क्लिक करें।
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अपना विवरण भरें:
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नाम
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पता
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मोबाइल नंबर
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शिकायत का प्रकार (ड्रॉपडाउन से चुनें)
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जमीन का विवरण: जिला, अंचल, मौजा, खाता संख्या, खेसरा
-
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शिकायत का पूरा विवरण लिखें (क्या समस्या है, कब से है, किन-किन अधिकारियों से संपर्क किया)
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संबंधित दस्तावेज़ अपलोड करें (PDF में):
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खतियान
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लगान रसीद
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नक्शा
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म्युटेशन रसीद
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पहचान पत्र
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"सबमिट" पर क्लिक करें
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एक Tracking ID / शिकायत क्रमांक मिलेगा – इसे सुरक्षित रखें।
📌 आवेदन के बाद क्या करें?
| कार्य | विवरण |
|---|---|
| 📅 शिकायत की स्थिति देखें | पोर्टल पर "शिकायत की स्थिति देखें" से Track करें |
| 📝 कार्रवाई की प्रति डाउनलोड करें | अधिकारी द्वारा क्या उत्तर दिया गया – PDF मिलेगी |
| 📢 सुनवाई के लिए बुलावा | कभी-कभी CO/SDO कार्यालय से बुलावा आता है |
| 📬 SMS या ईमेल अपडेट भी मिलते हैं | मोबाइल नंबर सही से दर्ज करें |
⚠️ क्या शिकायत प्रभावी है?
✔ हां — अगर आपकी शिकायत में सभी दस्तावेज़ और तथ्य मजबूत हैं, तो राजस्व अधिकारी कार्रवाई करने के आदेशित होते हैं।
🚫 लेकिन, यदि अधिकारी कोई कार्रवाई नहीं करते, तो आप:
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SDO / DCLR को लिखित शिकायत दे सकते हैं
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RTI डालकर स्टेटस पूछ सकते हैं
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लोक शिकायत कार्यालय या लोकायुक्त में शिकायत कर सकते हैं
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